What Is Attrition In BPO

What Is Attrition In BPO

Definition of Attrition rate The rate of staff leaving over a time period can be described as attrition. Also known as “employees’ turning” or even “employees’-churn,” it is actually more about the flow and less about the people. Contact Centers are subject to high attrition, particularly in BPO sectors. ContactBabel revealed that in 2016, one-fifth (five percent) of the UK’s Contact Centers had an Attrition Ratio exceeding 30%.

How to calculate the attrition percentage

The equation for attrition can present a challenge to contact center staff, even though it appears quite straightforward. Divide the number of departing employees by the average employee for the time period to calculate attrition. To get the percentage, multiply this number by 100.

Attrition ratio % = (Number of employees that left in the past) x 100.

A diagram of attrition’s formula The best part is that you must determine the “average” or total, the number of employees that left during a period. The prepaid Mall sector is growing in popularity in many industries across the globe. A team of researchers from India examined the causes of employee attrition and offered many strategies to improve retention without compromising business operations.

 

Business Process Outsourcing: What is it?

Business Outsourcing, also known as outsourcing business to an outside firm, is when a company outsources certain business functions. Lets Dial an agency that might use RDI Connect for financial services. Our RDI Connect can help increase efficiency and profitability. Business Process Outsourcing is USA area code (710 area code and 712 area code) Companies will often outsource their work to companies that are better qualified. BPO is attractive to all companies, large and small. The sector is only growing.

BPO offers many benefits

1. Cost Savings

Outsourcing is a great way to save money on office space.

2. Time Management

Another benefit of outsourcing business process management is the time saved. The ability to outsource repetitive tasks frees up valuable hours. you can also read our blog about CNAM.

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