What Is CNAM CNAM stands for Caller ID Name. The CNAM, which is the name information associated with a number on a phone line, may be displayed to devices that receive a call coming from this number. CallerID includes a component called “Caller Number” (CNAM). It’s the caller’s name that appears in an incoming call. Bandwidth …
What Is Attrition In BPO Definition of Attrition rate The rate of staff leaving over a time period can be described as attrition. Also known as “employees’ turning” or even “employees’-churn,” it is actually more about the flow and less about the people. Contact Centers are subject to high attrition, particularly in BPO sectors. ContactBabel …
What Does Outbound And Inbound Mean Inbound call centers have more outgoing calling. This is the tipping level. Outbound calling can be defined as calls made to agents (or reps in sales) to obtain follow-ups and reminders regarding renewals, updates, or sales. Inbound Calling refers only to the calls received by agents as support for …
What Area Code Is 416 Belong To Canada’s original 416 areacode, also known as the Toronto code, was created in 1947. It was built in 1947 and used for Central Toronto. It has undergone many modifications from that time to the present. In 1953, Toronto’s western region was given a 519 area code. This was …
What Is A Toll Phone Number Toll-free numbers have three-digit codes. These numbers can be dialed from landlines at no cost. These numbers allow callers access to businesses and individuals outside of their area without any long-distance fees. Particularly for customer-service calls, toll-free numbers are very common. A toll-free number has always been an option for …